This Refund Policy ("Policy") sets out the terms and procedures under which HOMELAND CREATION ("we," "our," or "us") processes refund requests for bookings or transactions made through the Mobile Application ["HOMELAND CREATION"] and/or Website [https://homelandcreation.com/] (collectively referred to as the "Platforms").
1. You may initiate a refund request for cancelled bookings or uncompleted transactions by emailing us at homelandcreationsb@gmail.com
2. We will process your refund request within forty-five (45) to sixty (60) working days from the date of your request, subject to receipt of all required information and supporting documents from your end, as stipulated in Clause 3 below, and subject to any applicable terms and conditions of developers, property owners, or third-party service providers to whom payment may have been remitted to secure a booking.
3. If the required information or documents for the refund request are not provided within fourteen (14) days from the date of our request, the refund request shall be deemed cancelled without further notice.
4. Refund amounts are limited to the amount actually received by us and do not include any transaction or service charges imposed by the payment gateway, financial institution, or third-party terms.
5. Upon successful verification and approval, the approved refund amount will be credited via the original payment method used for the transaction, as specified during the refund process, subject to any deductions or adjustments required by third-party terms.
6. To facilitate prompt processing of your refund request, you must provide the following information and supporting documents:
7. Failure to provide the information and documents listed above within the stipulated timeframe may result in automatic cancellation of the refund request, as stated in Clause 2.3.
8. This Policy applies exclusively to payments made through the Platforms using our integrated payment system (currently via eGHL).
9. Refunds under this Policy apply solely to transactions processed through the Platform's payment system and may be subject to the terms and conditions of developers, property owners, or other third parties to whom payment has been remitted to secure a booking.
10. All refunds will be processed in Malaysian Ringgit (MYR) and are subject to processing fees, applicable taxes and any additional fees (if any).
Any differences arising from currency conversion or exchange rate fluctuations between the date of payment and the date of refund shall not be the responsibility of HOMELAND CREATION.
12. While we strive to process refunds within the time period specified in Clause 2.2, timelines may vary due to factors beyond our control, including:
13. We will notify you in writing in the event of any significant delay.
14. We reserve the right to withhold or reject refund requests in cases of suspected fraud, misuse, or violation of our Terms of Service.
15. Any false, misleading, or incomplete information submitted in a refund request may result in immediate cancellation of the request.
Homeland Creation reserves the right to amend, update, or modify this Policy at any time.
Any amendments shall take effect immediately upon publication on our website, with the updated Last Updated date displayed above.
For all refund-related inquiries or assistance, please contact us at +6011-5553 2282 or homelandcreationsb@gmail.com